Gunbox Faq

  • For Gunbox 2.0 Wi-Fi Models (Shipped after Feb 1st, 2019)
    How can I tell that my Gunbox 2.0 is “WiFi-Enabled”?

    The Wi-Fi Enabled Gunbox 2.0 will have a numeric keypad on the top of the lid.

    The fingerprint reader will be the swipe-version, identified by two thin metal bars going across the top of the lid on the right-hand side.

    The 2.0 will successfully pair with the Lynkd app, either with a Lite or Pro account.

    How do I set up my new Gunbox 2.0?

    Provided with each order is a folded Quick-Start Manual for your convenience in programming your new Gunbox 2.0. This includes instructions on how to set program fingerprints, the keypad, and extra RFIDs. If you cannot find the manual, it can be viewed and downloaded here.

    To view how certain programming is done, please visit the Video Tutorial page of the Support section on our website.

    If you have any further questions or concerns after looking through our FAQ and video tutorials, feel free to reach out to us at tech.support@thegunbox.com.

    What are the dimensions of the Gunbox 2.0?

    The Gunbox 2.0 interior dimensions are 8.9” L x 6.5” W x 1.5” H

    The Gunbox 2.0 exterior dimensions are 11.6” L x 10.0” W x 2.8” H

    Which handguns will fit inside the Gunbox 2.0?

    Most handguns will fit within The Gunbox 2.0 except for larger caliber pistols or longer-barreled revolvers.

    We highly recommend measuring your handgun before purchasing to make sure it will fit comfortably.

    What will I receive with my new order?

    All Gunbox 2.0’s include: 2 RFID keycards, 2 RFID FOBs, 1 micro-USB charging cord, 1 stop block, and 1 hex wrench.

    The stop block allows the Gunbox 2.0 to be mounted under a desk without the contents falling out.

    Any additional RFIDs including our wristbands, stickers, and rings are available purchase in the Accessories section.

    What kind of battery does the Gunbox 2.0 have? How long will a charge last before it needs to be recharged?

    The Gunbox 2.0 has an internal rechargeable Lithium Polymer battery. The 2.0 charge will normally last up to 3 months before it will need to be charged again. Each 2.0 is provided a power adapter for charging when necessary to avoid over-charging.

    For more information on maintaining your battery, please visit the Battery Section in our FAQs.

    The 2.0 power adapter MUST be plugged in to an outlet for the USB ports on the back to function.

    Can any of the RFID accessories on your site be used with multiple Gunbox units or other models?

    Yes, all of our RFID accessories: wristband, sticker, custom ring, keycard, and fob can be used universally with all of our products.

    Each separate RFID accessory purchase will simply need to be programmed into your model.

    Any additional RFIDs including our wristbands, stickers, and rings are available purchase in the Accessories section.

    What type of material lines the 2.0 on the inside?

    A softer neoprene-like material lines to the inside lid and base. This material helps prevent scratching on both firearm and safe, and helps keep the firearm from shifting around when moved or transported.

    How many fingerprints will the Gunbox 2.0 store?

    The Gunbox 2.0 will store 10 unique fingerprints. When the 10-fingerprint threshold is reached, the Gunbox will flash a red light and buzz when attempting to program a new fingerprint. In order to program a new fingerprint, all previously programmed fingerprints must be deleted.

    What app do I use with the Gunbox 2.0

    The Wi-Fi Enabled Gunbox 2.0 is compatible with the Lynkd app.

    The WiFi-Enabled Gunbox 2.0 will not pair with the SafeTech app, they are not compatible.

    The Lynkd app is available for both Android and Apple phones and can be downloaded for free on each respective store.

    How do I program new RFIDs?

    The Gunbox 2.0 has a 'Learn Button' located on the inside of the lid that allows the user to add and remove RFIDs, fingerprints and keycodes easily without the use of an application.

    The Gunbox 2.0 must be open and not alarming in order to add or remove RFIDs, fingerprints, and keycodes.

    Can the Gunbox 2.0 be mounted?

    Yes, the Gunbox 2.0 can be mounted in any orientation using #10 screws. Divots are located on the bottom of the 2.0 for this purpose and can be drilled out.

    The included Stop Block has been fabricated to restrict the box from opening more than 45 degrees (if mounted upside down or sideways).

    See the owner’s manual for additional mounting instructions.

    How can the Gunbox 2.0 be secured?

    In addition to mounting the Gunbox 2.0, a Kensington Combination Lock can be purchased separately. The Kensington Cable has a 6-foot cord that can be wrapped around an immovable object and attaches to the back of the 2.0 for added security.

    Does the Gunbox 2.0 have USB ports?

    The Gunbox 2.0 has two USB ports on the back of the unit. The 2.0 MUST be plugged in to a power outlet in order to charge phones, tablets, or any other products that are powered or can be charged with a USB port.

    The USB ports WILL NOT function on the 2.0 battery power alone. This prevents damage to the internal lithium battery.

    What is the black clip that was packaged with the Gunbox 2.0?

    The clip or stop block, is used when mounting the Gunbox 2.0 upside down or sideways.

    To install: push the lid down to a 45-degree angle and snap the clip on the middle hinge. This will keep the lid from fully opening and help keep your contents from falling out.

    The 2.0 can be mounted in any orientation using #10 screws. Divots are on the bottom of the 2.0 for this purpose and can be drilled out.

    Can the Gunbox 2.0 be used to transport my firearm while flying? How is it considered an approved container?

    The Gunbox 2.0 is an FAA/TSA Approved Handgun Container for Flight.

    FAA/TSA requirements are as follows:
    1. Is a hard-sided container.
    2. Must be locked using a secure lock that only the passenger has the key.
    3. Firearm must be completely secure from being accessed by others.

    The Gunbox fob, keycard, wristband, ring, or sticker acts as the key for the locked unit and must be with the passenger at all times. FAA/TSA prohibits the carry of a weapon within the airplane cabin.

    Feel free to contact customer service at tech.support@thegunbox.com with any other questions.

    Click here to view all TSA/FAA guidelines.
    Click here for the State of California Department of Justice guidelines.

    Do you offer a Law Enforcement discount?

    We offer a 10% discount for all law enforcement employees. Please send an email using your official police department email address to tech.support@thegunbox.com or you may send using another email address accompanied with a photo of your ID (if permissible) or other qualifying document. Once verified, we will send you a discount code to enter at checkout.

    Do you offer a Military discount?

    We offer a 10% military discount to all Military employees. Please send an email to tech.support@thegunbox.com using your .MIL account. Once verified, we will send you a discount code to enter at checkout.

    What is the Warranty?

    All products including the Gunbox 2.0 are covered under a limited one-year warranty. This limited warranty covers parts and labor from the original date of purchase, and only protects products purchased from our authorized retailers.

    The customer is responsible for shipping the product back to our warehouse for servicing, and we’ll cover the cost of shipping your product back to you (Exceptions: International shipping and HI+AK).

    If a repair or exchange is deemed necessary within the first month after purchasing your Gunbox 2.0, shipping costs will be covered by The Gunbox.

    What is not covered under the standard warranty:
    Any damage sustained to the exterior body or any internal components that cause the Gunbox 2.0 to fail by any misuse or neglect. Such as, disassembly of the Gunbox 2.0, liquid spills, use of an adapter with speculations other than recommended. Any misuse will void the warranty, despite the amount of time left on the existing warranty.

    For more information to best maintain your Gunbox 2.0, please check our Battery FAQ or contact us at tech.support@thegunbox.com.

    What is the Return Policy?

    The return policy is 30-day period from when the unit is initially shipped from our facility.

    In order to receive a full refund, the following criteria must be met:

    1. The customer must contact our customer service at tech.support@thegunbox.com for a Return Merchandise Authorization (RMA) form to print and provide with the order before shipping back to us.

    2. We may refuse a refund if an RMA is not requested and provided prior to sending the order back to us.

    3. The return must be within 30 consecutive days after the date of the shipment. The product must be returned to us in brand new condition.

    4. All accessories (2 keycards, 2 key FOBs, 1 adapter/charging cable, 1 hex wrench) must be provided with the Gunbox 2.0 when returned.

    5. Any extra accessories must be provided in excellent condition when returned in order to receive a full refund.

    6. The customer is responsible for shipping charges to send the order back to our Gunbox warehouse in Utah, USA.

    7. All Gunbox orders purchased through Amazon must go through Amazon and must abide by Amazon’s stated return policy.

    8. A 20% restocking fee will be deducted from a refund if a product is returned blemished (i.e. scratched, dented, or has otherwise been made cosmetically blemished) or damaged, hindering the use of product in any way.

    9. We highly recommend purchasing insurance when sending the product back to our facility.

    *All Open Box, Blemished, or Scratch & Dent units are FINAL SALE ONLY and specified accordingly prior to purchasing. We do not offer any refund or exchange for these marked down units.

    The tracking number says my order was delivered, but it’s not here:

    When initially shipped from our facility in Utah, the customer will receive an automated email confirmation that provides a tracking number. We ship all orders through UPS or USPS only. The tracking number emailed when an order is shipped will determine what shipping carrier your order was sent through.

    We are not responsible for any lost or stolen orders once they have been delivered to the carrier.

    Is there anything I should know when traveling with my Gunbox 2.0?

    In all circumstances, please make sure there is no extra pressure being placed directly on the lid, or more specifically, the white emblem. This will help prevent the Gunbox 2.0 from turning on from sleep mode. Constant pressure on the white emblem can cause the 2.0 to run out of power significantly faster and may cause irreparable damage to the battery.

    It is highly recommended to keep the Gunbox 2.0 out of warmer areas (i.e. hot cars) or direct sunlight for an extended amount of time. When travelling in a car, it’s always best to keep the 2.0 in a shaded area.

    What version of firmware should my Gunbox 2.0 be using?

    The current firmware version is 3.1.12. It is also displayed as “31112” on the Lynkd app. This firmware version allows for better power management on the Gunbox 2.0. If you have updated your firmware recently, you may notice some changes when using your 2.0. Review the manual here.

    To receive instructions on how to update the firmware on your device, please contact us at tech.support@thegunbox.com.

    What is the difference between the Echo and Gunbox 2.0?

    The Echo does not have USB ports on the back of the unit. The Gunbox 2.0 has USB ports that can charge other devices (only when the 2.0 is plugged into a power source).

    The Echo does not have hydraulic shocks on the inside. Because of this, the interior dimensions of the Echo are fairly similar to the Gunbox 2.0.

    The Echo will 'pop' up and needs to be opened the rest of the way manually. The Gunbox 2.0 lifts open automatically using the hydraulic shocks.

    The Gunbox 2.0 has divots that are located on the bottom. These serve as a guide for drilling mounting holes. The Echo will not have these small guiding divots.

    There is a hinge that connects the top and bottom metal together on the back of the Echo. This hinge also prevents the Echo from being opened too far. The Gunbox 2.0 has several hinge points that are not attached to the metal.

    The Gunbox 2.0 can be charged using a 5v 2a charger that has a barrel jack connection, which is included with the purchase. The Echo uses a micro USB connector. The power adapter does not come included with the Echo but will need the same 5v 2a specifications.

    View another comparison page here.

    Why is there a blue LED light on my Gunbox 2.0 when I charge it?

    This is to indicate the Gunbox 2.0 is receiving a charge, and that there is a good connection from the adapter to the 2.0.

    Is there any way to turn off the LED light while charging?

    Currently there is no way to turn this LED light off while charging. For tips on how to cover this light while charging, please contact our tech support at tech.support@thegunbox.com.

    We strongly encourage letting your Gunbox 2.0 run directly off the battery power. This will maintain battery life.

    There is no LED light when I unplug the Gunbox 2.0. Why can’t I open it?

    One difference between the current firmware than most we’ve offered in the past is that you will now need to wake the Gunbox 2.0 from sleep mode before opening with your RFID card, fingerprint, or keycode.

    You can wake the Gunbox 2.0 by pressing the white emblem on the top of the 2.0. This will help maintain the power level and elongate the battery life.

    How long should I keep my Gunbox 2.0 charging for?

    We recommend keeping your Gunbox 2.0 plugged into the provided adapter for 6 hours. This is a full charge and will last approximately up to 3 months*.

    *This depends on many factors, including the current firmware on the Gunbox 2.0, amount of use, and if the 2.0 is configured through Wi-Fi to receive mobile alerts.

    *The current firmware available is version 3.1.12.

    Will I need to turn on my alarm every time I want to receive tamper notifications with my pro account?

    Yes, you will need to turn the alarm on in order to receive either a push notification or text message if the Gunbox 2.0 were to be tampered with.

    Please note that in order to receive notifications on your phone, you’ll need to set the customizations up directly through the app and on your personal portal through Lynkd.com.

    With every separate order for mobile alerts, our technical support team sends customized instructions to the email address linked to the order created through www.thegunbox.com. These instructions may end up in spam. If you do not see these instructions, please contact us at tech.support@thegunbox.com.

    How do I receive mobile alerts?

    Mobile Alerts for tampering and low battery are part of a paid subscription available for purchase through our website. For more information click here.

  • For Gunbox Echo Wi-Fi Models (Shipped after Feb 1st, 2019)
    How can I tell that my Gunbox Echo is “WiFi-Enabled”?

    The Wi-Fi Enabled Gunbox Echo will have a numeric keypad on the top of the lid.

    The fingerprint reader will be the swipe-version, identified by two thin metal bars going across the top of the lid on the right-hand side.

    The Echo will successfully pair with the Lynkd app, either with a Lite or Pro account.

    What will I receive with my new order?

    All Gunbox Echo models are provided with 2 RFID keycards, 2 RFID FOBs, 1 micro-USB charging cord, and 1 hex wrench.

    Any additional RFIDs including our wristbands, stickers, and rings are available purchase in the Accessories section.

    What is the difference between the Echo and Gunbox 2.0?

    The Gunbox Echo does not have USB ports on the back of the unit. The Gunbox 2.0 has USB ports that can charge other devices (only when the 2.0 is plugged into a power source).

    The Gunbox Echo does not have hydraulic shocks on the inside. Because of this, the interior dimensions of the Echo are fairly similar to the Gunbox 2.0.

    The Gunbox Echo will 'pop' up and needs to be opened the rest of the way manually. The Gunbox 2.0 lifts open automatically using the hydraulic shocks.

    The Gunbox 2.0 has divots that are located on the bottom. These serve as a guide for drilling mounting holes. The Echo will not have these small guiding divots.

    There is a hinge that connects the top and bottom metal together on the back of the Echo. This hinge also prevents the Echo from being opened too far. The Gunbox 2.0 has several hinge points that are not attached to the metal.

    The Gunbox 2.0 can be charged using a 5v 2a charger that has a barrel jack connection, which is included with the purchase. The Echo uses a micro USB connector. The power adapter does not come included with the Echo but will need the same 5v 2a specifications.

    View another comparison page here.

    How do I set up my new Gunbox Echo?

    Provided with each order is a folded Quick-Start Manual for your convenience in programming your new Gunbox Echo. This includes instructions on how to set program fingerprints, the keypad, and extra RFIDs.

    To view how certain programing is done, please visit the Video Tutorial page of the Support section on our website.

    If you have any further questions or concerns after looking through our FAQ and video tutorials, feel free to reach out to us at tech.support@thegunbox.com.

    What are the dimensions of the Gunbox Echo?

    The interior dimensions of the Gunbox Echo are 8.5” L x 7.25” W x 2.13” H.

    The exterior dimensions of the Echo are 9.3” L x 8.13” W x 2.7” H.

    Which handguns will fit inside the Gunbox Echo?

    Most handguns will fit within The Gunbox Echo except for larger caliber pistols or longer-barreled revolvers.

    We highly recommend measuring your handgun before purchasing to make sure it will fit comfortably.

    Why is there a blue LED light on my Gunbox Echo when I charge it?

    This is to indicate the Gunbox Echo is receiving a charge, and that there is a good connection from the adapter to the Echo.

    *We recommend using a 5V 2A charger with the Gunbox Echo.

    Is there any way to turn off the LED light while charging?

    Currently there is no way to turn this LED light off while charging. For tips on how to cover this light while charging, please contact our tech support at tech.support@thegunbox.com.

    We strongly encourage letting your Gunbox Echo run directly off the battery power. This will maintain battery life.

    There is no LED light when I unplug the Gunbox Echo. Why can’t I open it?

    One difference between the current firmware than most we’ve offered in the past is that you will now need to wake the Gunbox Echo from sleep mode before opening with your RFID card, fingerprint, or keycode. You can wake the Gunbox Echo by pressing the white emblem on the top of the Echo.

    This will help maintain the power level and elongate the battery life.

    How long should I keep my Gunbox Echo charging for?

    We recommend keeping your Gunbox Echo plugged into the provided adapter for 6 hours. This is a full charge and will last approximately up to 3 months*.

    *This depends on many factors, including the current firmware on the Gunbox Echo, amount of use, and if the Echo is configured through Wi-Fi to receive mobile alerts.

    *The current firmware available is version 3.1.12.

    *We recommend using a 5V 2A charger with the Gunbox Echo.

    Will I need to turn on my alarm every time I want to receive tamper notifications with my pro account?

    Yes, you will need to turn the alarm on in order to receive either a push notification or text message if the Gunbox Echo were to be tampered with.

    Please note that in order to receive notifications on your phone, you’ll need to set the customizations up directly through the app and on your personal portal through Lynkd.com.

    With every separate order for mobile alerts, our technical support team sends customized instructions to the email address linked to the order created through www.thegunbox.com. These instructions may end up in spam. If you do not see these instructions, please contact us at tech.support@thegunbox.com.

    How do I receive mobile alerts?

    Mobile Alerts for tampering and low battery are part of a paid subscription available for purchase through our website. For more information click here.

    What app should I be using with my Gunbox Echo?

    The Gunbox Echo is compatible with the Lynkd app. The lite version of the Lynkd application is primarily used to update the firmware when an update becomes available to the public.

    The Lynkd app also allows customers who purchase mobile alerts the ability to receive tamper/low battery alerts sent directly from the Gunbox to your phone. For more information on the pro account, click here.

    What version of firmware should my Gunbox Echo be using?

    The current firmware version is 3.1.12. It is also displayed as “31112” on the Lynkd app.

    This firmware version allows for better power management on the Gunbox Echo. If you have updated your firmware recently, you may notice some changes when using your Echo. Review the manual here.

    To receive instructions on how to update the firmware on your device, please contact us at tech.support@thegunbox.com.

    Can the Gunbox Echo be used to transport my firearm while flying? How is it considered an approved container?

    The Echo is an FAA/TSA Approved Handgun Container for Flight.

    FAA/TSA requirements are as follows:
    1. Is a hard-sided container.
    2. Must be locked using a secure lock that only the passenger has the key.
    3. Firearm must be completely secure from being accessed by others.

    The Gunbox Echo fob, keycard, wristband, ring, or sticker acts as the key for the locked unit and must be with the passenger at all times. FAA/TSA prohibits the carry of a weapon within the airplane cabin.

    Feel free to contact customer service at tech.support@thegunbox.com with any other questions.

    Click here to view all TSA/FAA guidelines.
    Click here for the State of California Department of Justice guidelines.

    Is there anything I should know when traveling with my Gunbox Echo?

    In all circumstances, please make sure there is no extra pressure being placed directly on the lid, or more specifically, the white emblem. This will help prevent the Gunbox Echo from turning on from sleep mode. Constant pressure on the white emblem can cause the Echo to run out of power significantly faster and may cause irreparable damage to the battery. It is highly recommended to keep the Gunbox Echo out of warmer areas (i.e. hot cars) or direct sunlight for an extended amount of time. When travelling in a car, it’s always best to keep the Echo in a shaded area.

    Can any of the RFID accessories on your site be used with multiple Gunbox Echo units or other models?

    Yes, all of our RFID accessories: wristband, sticker, custom ring, keycard, and fob can be used universally with all of our products.

    Each separate RFID purchase will simply need to be programmed into your model.

    Can one RFID be programmed into multiple Gunbox products?

    Yes, one RFID card can be programmed into multiple Gunbox products.

    All separately purchased RFID accessories will not come pre-programmed into your Gunbox product; you will need to program them once you receive the new RFID accessory.

    What type of material lines the inside of the Gunbox Echo?

    A softer neoprene-like material lines to the inside lid and base. This material helps prevent scratching on both firearm and safe and helps keep the firearm from shifting around when moved or transported.

    How many fingerprints will the Gunbox Echo store?

    The Gunbox Echo will hold up to 10 unique fingerprints. If there are already 10 fingerprints stored, the Echo will flash a red light, indicating that it will not hold a new fingerprint. If this is the case, all fingerprints must be deleted before adding a new fingerprint.

    How many RFID’s will the Gunbox Echo store?

    The Gunbox Echo will hold up to 10 different RFID’s. If there are already 10 RFID’s stored, the Echo will flash a red light, indicating that it will not hold a new RFID. If this is the case, all RFID’s must be deleted before adding a new RFID.

    How many keycodes will the Gunbox Echo store?

    The Gunbox Echo will only hold 1 unique keycode.

    If there is already a stored keycode, the Echo will flash a red light, indicating that it will not hold a new keycode. If this is the case, the previously programmed keycode must be deleted before adding a new keycode.

    What kind of battery does the Gunbox Echo have? How long will a charge last before it needs to be recharged?

    The Gunbox Echo has an internal rechargeable Lithium Polymer battery. The Echo charge will normally last up to 3 months before it will need to be charged again.

    For more information on maintaining your battery, please visit the Battery Section in our FAQs.

    We recommend using a 5V 2A charger with the Gunbox Echo.

    How do I program new RFIDs?

    The Gunbox Echo has a Learn Button located on the inside of the lid that allows the user to add and remove RFIDs, fingerprints and keycodes easily without the use of an application.

    The Gunbox Echo must be open and not alarming in order to add or remove RFIDs, fingerprints, and keycodes.

    How can the Gunbox Echo be secured?

    In addition to mounting the Gunbox Echo, a Tether Cable can be purchased separately. The Tether Cable has a 6-foot cord that can be to wrapped around an immovable object and attaches to the back of the Echo for added security.

    Do you offer a Law Enforcement discount?

    We offer a 10% discount for all law enforcement employees. Please send an email using your official police department email address to tech.support@thegunbox.com or you may send using another email address accompanied with a photo of your ID (if permissible) or other qualifying document. Once verified, we will send you a discount code to enter at checkout.

    Do you offer a Military discount?

    We offer a 10% military discount to all Military employees. Please send an email to tech.support@thegunbox.com using your .MIL account. Once verified, we will send you a discount code to enter at checkout.

    What is the Warranty?

    All products including the Gunbox Echo are covered under a limited one-year warranty. This limited warranty covers parts and labor from the original date of purchase, and only protects products purchased from our authorized retailers.

    The customer is responsible for shipping the product back to our warehouse for servicing, and we’ll cover the cost of shipping your product back to you (Exceptions: International shipping and HI+AK).

    If a repair or exchange is deemed necessary within the first month after purchasing your Gunbox Echo, shipping costs will be covered by The Gunbox.

    What is not covered under the standard warranty:
    Any damage sustained to the exterior body or any internal components that cause the Gunbox Echo to fail by any misuse or neglect due to:

    Any disassembly of the Gunbox Echo, liquid spills, use of an adapter with speculations other than recommended will void the warranty, despite the amount of time left on the existing warranty.

    For more information to best maintain your Gunbox Echo, please check our Battery FAQ or contact us at tech.support@thegunbox.com.

    What is the Return Policy?

    The return policy is 30-day period from when the unit is initially shipped from our facility.

    In order to receive a full refund, the following criteria must be met:

    1. The customer must contact our customer service at tech.support@thegunbox.com for a Return Merchandise Authorization (RMA) form to print and provide with the order before shipping back to us.

    2. We may refuse a refund if an RMA is not requested and provided prior to sending the order back to us. 3. The return must be within 30 consecutive days after the date of the shipment. The product must be returned to us in brand new condition.

    4. All accessories (2 keycards, 2 key FOBs, 1 adapter/charging cable, 1 hex wrench) must be provided with the Gunbox Echo when returned.

    5. Any extra accessories must be provided in excellent condition when returned in order to receive a full refund.

    6. The customer is responsible for shipping charges to send the order back to our Gunbox warehouse in Utah, USA.

    7. All Gunbox orders purchased through Amazon must go through Amazon and must abide by Amazon’s stated return policy.

    8. A 20% restocking fee will be deducted from a refund if a product is returned blemished (i.e. scratched, dented, or has otherwise been made cosmetically blemished) or damaged, hindering the use of product in any way.

    9. We highly recommend purchasing insurance when sending the product back to our facility.

    *All Open Box, Blemished, or Scratch & Dent units are FINAL SALE ONLY and specified accordingly prior to purchasing. We do not offer any refund or exchange for these marked down units.

    The tracking number says my order was delivered, but it’s not here.

    When initially shipped from our facility in Utah, the customer will receive an automated email confirmation that provides a tracking number. We ship all orders through UPS or USPS only. The tracking number emailed when an order is shipped will determine what shipping carrier your order was sent through.

    We are not responsible for any lost or stolen orders once they have been delivered to the carrier.